Privacy Policy

We collect data you provide directly, data generated through your use of the platform, and a limited amount of technical data from your device.

• Account data: name, work email, company, role, password hash, billing contacts.
• Workspace content: fabric images, material catalogs, production data and any files you upload for AI processing.
• Usage telemetry: credits consumed, API calls, model selections, error logs, IP address, browser and OS metadata.
• Payment data: invoice details, billing address, VAT/tax ID and bank transfer reference numbers. Card details are handled by future payment processors and never stored on our servers.

We process personal data to operate the platform, deliver AI features you purchase with credits, and meet contractual and legal obligations.

• Provide AI Vision, Material Intelligence, Analytics and Assistant features.
• Authenticate users, prevent abuse and secure the platform.
• Bill credits, send invoices and process bank transfers.
• Improve model quality on aggregated, de-identified signals (you can opt out per workspace).
• Send transactional emails such as bank details after a credit order, security alerts and product updates.

• Performance of a contract — providing the platform you purchased.
• Legitimate interests — security, fraud prevention, product analytics.
• Legal obligation — tax, accounting and compliance records.
• Consent — optional analytics cookies and marketing emails (you can withdraw at any time).

We never sell personal data. We share data only with vetted subprocessors under data processing agreements.

• Cloud hosting and edge compute providers (EU and US regions).
• Email delivery for transactional messages.
• Error monitoring and product analytics.
• Accounting and tax compliance providers.

When data leaves your region we rely on Standard Contractual Clauses and equivalent safeguards. Workspaces can be pinned to EU-only infrastructure on Enterprise plans.

Account data is kept for the lifetime of the account and up to 24 months after closure for legal and accounting reasons. Workspace content is deleted within 30 days of account deletion or earlier on request. Backups are rotated within 90 days.

• Access, rectify or delete your personal data.
• Export your data in a machine-readable format.
• Object to or restrict certain processing.
• Withdraw consent for optional processing.
• Lodge a complaint with your local supervisory authority.

We apply encryption in transit (TLS 1.2+) and at rest (AES-256), least-privilege access controls, audit logging, regular dependency scanning and vendor reviews. Report security issues to [email protected].

Data controller: The Software House sp. z o.o. Reach our Data Protection Officer at [email protected].